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Department of Social Services (DSS)

Family Support Program Data System (FSP Data System)  

  • Family Support Programme Data System Transition
    As of 1 July 2015 organisations using the Family Support Programme Data System must transition to the DSS Data Exchange, the Department’s new programme performance reporting system. The DSS Data Exchange allows three ways to submit data: system-to-system transfers, bulk uploads and a web-based portal that can be used like a free case management system. For information about the DSS Data Exchange including a user access form, task cards, training videos and support material, please visit programme reporting pages of the DSS website. You can also contact the DSS Data Exchange Helpdesk on or phone 1800 020 283 (select option 5). Please note: data for services delivered up until 30 June 2015 will need to be entered into the Family Support Programme Data System within 28 days of the service being provided.
  • FSP Data System Helpdesk - Hours of Operation
    The FSP Data System Helpdesk is available between Monday to Friday (excluding National and ACT Public Holidays) from 8:30am to 5:00pm (AEST).
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Welcome to the FSP Data System website. This website provides registered service providers of the Family Support Program Data System (FSP Data System) a facility to capture and maintain data surrounding their clients, cases, courses and sessions. To enter the online system, you will need to be a registered user.

Registered Users:
Please enter a valid User Name and Password. Click on Log In.

If you have forgotten your password or your account has become locked, please contact your Service Provider Administrator for a reset. Service Provider Administrators accounts can only be reset or unlocked by the Support Centre.

New Users:
An account can be created for you by your Service Provider Administrator.
They will provide you with a User Name and initial Password which you will need to change on first use.

Read Conditions of Use, System Requirements & Additional Information.

Log In

   Reset Password  

Contact Details

For more information on the FSP Data System website please contact Helpdesk on: